Internet Support Help Desk Grand Opening Continued

Another day has passed and excellence has been exceeded. That is extremely hard to accomplish. But with all due respect is has been done.

A touch of humble pride.

It appears that boasting has went to my head and respect has been thrown out the window.

Oh, no! There has been a mistake. My head is held up high being proud of a job well done.

Throw the ego away and watch out because being humble is the best way to be. Regardless of past accomplishments.

Set reasonable but reachable goals. Not comfortable limits that make no progress but to the point where you will need to push yourself further than you could ever expect to go.

Now back to the Internet Support Help Desk.

The website layout explained!

This layout is simple for the moment but will get more advanced in 2011.

1. The "Home" tab will always take you back to the main page of the website.
2. The "About" tab is where you can find information about this website and about me, Frankie Cooper. The page will be kept updated so review it so that you can keep updated.
3. The "FAQ" tab has all of the frequently asked questions. So if you have a question check there first.
4. The "Contact" tab is where you can contact me if you cannot find a suitable answer elsewhere.
5. Keep updated on all new post and other things that is going on here by subscribing to our "RSS" feed or the "Newsletter". Your information will be kept private, will never be sold, rented, or shared with anyone.
6. In the "Categories" list I'll be writing about some popular frequently asked questions, make a point will be a miscellaneous post, customer views, help desk options, management interest, service technician, training and development.

My other websites that are involved!

As of right now this list includes several that I am currently re-designing to make them better. They need to be user friendly and niche oriented.

1. Coopers Barn Yard - The Biz Portal Guide!
2. Frankie Cooper - Self Help ER!
3. Ebook Simplified - Resell ebook simplified.
4. Future Business 1 Blog - Blogging about future webhosting website business!
5. Internet Support Help Desk - Online customer service center finding answers to your questions.

This list will be kept updated in the about page.

Moving forward making progress!

Far as future development for this website help desk blog there are a few additions I'll be adding in 2011 and may go over into 2012.

They include a:

1. Ticket system to be able to handle each request and issue with better efficiency and be more effective.
2. Knowledgebase area will explain the frequently asked questions in more details only if needed.
3. Troubleshooter area will take you step by step through different scenarios to try and resolve a problem.
4. Announcements will be given occasionally to inform you about certain things that are happening whether it is new or just an update.
5. Download area will be made available with useful ebooks and software that will give you additional information for the purpose of helping you.

Leave a comment below telling what type of help desk system you use for your website or blog.

Internet Support Helpdesk Grand Opening

Today, December 27, 2010, is the grand opening of the Internet Support Help Desk that is an online customer service center.

I've been working on it for the past few weeks. Great progress has been made so I decided to go ahead and start accepting customer request.

What is the purpose of this website?

It will answer questions that you have concerning multiple websites that I operate now and the ones that will be added on an as needed basis. Merging all support to one help desk will make it more efficient and less time consuming to respond to issues and resolve them in a timely fashion.

When upgrades are needed or changes that need to be made it will be done on one website instead of multiple websites. This leaves more time to invest in you the valuable customer.

Time is precious and the more of it that is wasted means it is gone and can never be gotten back. If I choose to make changes now so that in the future it will save time then other important things can get done.

What is the future of this website?

1. For now it does not have a ticket system. The reason is that I have not found one that meets the needs that I see to effectively help resolve issues. I will continue to search for one that will work and make this help desk more reliable.

2. Frequently asked questions will continually be added so that more answers will be available 24 hours a day 7 days a week.

3. It is setup as a blog so that customer service and help desk issues will be talked about bringing you the latest information. This will centralize all actions in one place making it easier to find answers to your questions.

4. One of the worst things to do is to ask customer service a question that gives the wrong answers. When this happens it covers up the real problems and no real answer is known. Here is a problem solving, trouble shooting, and solution finding help desk.

This internet support help desk will strive to please each customer in reasonable ways going above and beyond what is expected. Do not turn away thinking this is your ordinary online help center. It will provide you with the extra touch treating you with tender loving care.

What is holding you back?

It is time that you get treated with respect and curiosity. No one deserves to be disrespected.

Remember that you should treat others as you want to treated.

Tell in the comments about a good or bad experience you had with a customer service help desk representative.